Compare IP PBX, VoIP PABX, Virtual PBX, and Standard Phone Systems


Introduction: Are you unsure whether which phone system is right for you? Is it IP PBX, VoIP PABX, Virtual PBX, or a standard system? We will give you some basic hints on what they are and what may help you.1) IP PBX and VoIP PABXThese 2 things are essentially the same thing. IP is the abbreviated term for Internet Protocol and VoIP is Voice Over Internet Protocol. Both allow voice to be converted from analogue sound waves to digital packets of information that can be sent over a network or the internet. The key thing here is DIGITAL packets of information and I’ll talk more about that after explaining a standard phone system. The PBX and PABX is an abbreviated term for Private Branch Exchange or Private Automated Branch Exchange and just means you have some equipment that will manage your calls and not just the Public equipment in the exchange of Telstra, Optus and the many other phone providers out there.2) Virtual PBX or Virtual PABXBy now you know that a PBX and PABX mean the same thing. A Virtual PABX just means that someone else has the equipment located offsite and not on your premises. Instead of you having all your phone lines going to a box on the wall in your office a virtual system has it elsewhere, which means all calls go elsewhere to the box and then you get the calls on your IP handsets. This is a cheap way of having a phone system as someone else is responsible for the hardware, but the downside is you must rely on them and their equipment and you have little control over it. Most providers however will have much better backup systems in the event of a failure so when something does fail in a month or in years to come, they are better at getting it sorted quickly.Remote access is another great feature of this as your connection to the system is using the internet and therefore virtual, then you can access it from anywhere with internet access and therefore 1 system can cater to many, many locations, unlike 1 system in one location in your office.3) Standard PABX Phone Systems:With a standard box on the wall system, all your phone lines and handsets directly connect using at least 1 pair of cables per phone line and per handset in most cases. Your voice is converted pretty much the same way it is at the public exchange and as stated 1 pair of cables is required per device, unlike digital IP systems that can share the one cable for many phones and many phone lines.The standard phone system is by far the most popular as it has been around the longest, BUT is fast becoming a thing of the past as it can be much more cost effectively and flexible to have IP based systems that share the same cables and that also allow you to connect to them from anywhere making remote office extensions a very simple and effective tool for business travellers or outsourcing etc.Conclusion:All phone systems like the Hybrex or LG and many other types should do the basics: place a call on hold, transfer a call, music on hold, take a message, etc and therefore that will not be the thing to compare. The thing to compare is cost of having a system in every office, remote phones when travelling or working from home and if you want to take control of the equipment in your office or have someone else do it in a virtual setup.I won’t suggest the best as that will depend on your budget and circumstances, but don’t be afraid to ask us about your specific circumstances and we will be glad to make a suggestion or write a special article on your general circumstances.Happy searching, buying, and installing.


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